Over the years like many companies, we have had positive feedback which is always nice and hugely appreciated but when it comes to personal finances it can be difficult getting people to leave Mortgage Broker Reviews.
Whilst we have not very good at asking for reviews in the past, as we favoured the situation were someone offered to leave us a review and we would ask people to put it on our facebook or google page, we are becoming more proactive in getting Mortgage Broker Reviews done so that future customers can see the service we offer and the pride we take in that service, whether we get a good mortgage broker review or not.
It has not been very coordinated and reviews are spread out in various places, which can mean it appears we only have a couple of reviews where as in actual fact we do have a quite a few so new customers will start to see a change in the way we promote and encourage our broker reviews and if past customers wish to get on board we would love to hear from you.
We are in the process of having a new back office system built which we will be linking up with TrustPilot, that will mean going forward all of our customers will receive a request for Mortgage Broker Reviews based on the service we provided and it will give everyone an opportunity to provide feedback (good and bad). We are not expecting any negative reviews but we accept as much as we would like to be perfect for 100% of our customers that may not happen and so any negative reviews will be acted on in a way to improve our business as like any good, forward thinking business, we want to offer the best service we can so hearing our customers feedback is a key part of this.
You can read our Mortgage Broker Reviews on trustpilot here.
We also have reviews on facebook and some on google which unfortunately we can not link to due to the way Google currently works.